The client
Elysian Residences develops and operates luxury later-living communities in the UK — a business where resident experience is the product, and where the head-office team should be looking after people, not paperwork.
The work
EBI is Elysian’s engineering partner across several fronts:
- Business intelligence — Power BI reporting delivered under successive contracts, giving the operations and finance teams their numbers without the spreadsheet ritual
- Telephony — proposals and delivery work on how residents and prospects reach the team
- AI service design — this is where it gets interesting
The AI-run back office, designed service by service
Working with Elysian, EBI designed conversational, AI-run versions of two classic back-office processes:
Expenses. An employee tells an assistant they want to claim. The assistant checks the claim’s wording against Elysian’s actual expense policy — green categories sail through, amber routes for named-approver sign-off, red gets explained and declined. Receipts upload in the chat; line managers approve in Teams; finance receives a clean report — including a payment file formatted for the bank.
Supplier invoice packs. Site suppliers send invoices to a monitored mailbox. The system checks each one against the invoice criteria — correct address, dates, bank details — and chases the supplier itself when something’s wrong. On the first working day of the month, every PDF is collated into a tracker with duplicates flagged, cumulative supplier totals, and a per-department cost analysis for finance.
This is Service as Software in its natural habitat: not a tool the team has to operate, but a defined service — policy-checked, exception-handled, measured — carried out by an agent.
Why it matters if you’re reading this
Every business has these processes: policy-bound, monthly, soul-sapping. Elysian’s are becoming conversations with an agent. Yours can too — the design method is the same regardless of sector.